Stragetic Planning Case Study Example | Topics and Well Written Essays - 250 words

Stragetic Planning - Case Study Example In that respect, it would be important for the mayor to convince him and seek amicable approach towards the public job cut if the proposal is to sail through. Claudia Alvaro: Is a professional in public financial management with sound knowledge on macro and micro-economic policies. This means Alvaro holds central role in evaluating and assessing the best alternative among the proposals that will be raised towards economic streamlining of central town. The pertinent issue in this case is the crumbling economy of central town as result of mass immigration of its residents. This means that the tax size has significantly reduced and can barely support the town in terms of public workers wage bill and efficient provision of essential services. The mayor is making efforts to restore economic sanity by proposing privatization with subsequent job cuts among public workers. This has drawn mixed reactions from the town with workers through their union opposing the move while the public support. Sources or causes of each problem; Privatization is seen as possible public employment cut down with considerable economic loss to the workers and this is the point of concern. On the issue of awarding tender, the mayor seeks to reconcile quality with cost hence the critical evaluation process. There are potential obstacles for the central town political leadership in its effort to implement the macro-economic proposal of privatization and public job cut. The legal battle is likely to work against it since the workers union seems strong and ready to drag the authorities to court in this matter. The financial and budgetary allocation procedures require support of other political leaders who are likely to support different factions to the dispute in question. Laying off workers will paint the government on wrong side of being unethical in considering the welfare of the job cut victims. This will in turn degenerate to possible political

Customer Relationship Management Essay Example | Topics and Well Written Essays - 750 words

Customer Relationship Management - Essay Example The paper tells that privacy refers to a state of personal information being kept free from unsanctioned intrusion. It is concerned with the handling and protection of personal information that is sensitive. Individuals often give such information in the course of everyday business. On the other hand, data security is a means of ensuring that personal data is kept safe from corruption and access suitably managed and controlled. The differences between privacy and data security are important in handling customer information. This is the reason many organizations have staff responsible for data security totally separated from those in charge of privacy. The differences will ensure that the company responsibly uses customer data to avoid legal suits related to misuse of customer information. It will also help in building customer trust. Building customer trust is vital for the company’s success. This is because it has the impact of building or breaking customer loyalty with the c ompany. For this reason, customers prefer that their private information be kept secret, only being disclosed to authorized persons under their consent. It is, therefore, important that the company maintain both data privacy and security. Customers mainly trust those companies that they believe maintain a high degree of privacy and security of their information. However, companies that do not maintain security and privacy of customer’s data may not be able to ensure customers’ trust. This in most cases resulted in legal action by customers who feels aggrieved by leakage of their personal information... Selladurai, (n.d) notes that companies that apply mass customization realized many positive outcomes. The advantages they attribute to the fact that mass customization increased their market share, customer satisfaction, expanded customer knowledge, and reduced their order response time. Others reported reduced manufacturing cost, which resulted in increased profits. Customers benefit from the fact that they are reasonably priced, and products are manufactured in accordance with their personal preferences and specifications. Disadvantages of Mass Customization Companies that practice mass customization reported a number of disadvantages. Most notable one is the fact that it increases the cost of production. This is due to the use of premium cost that the manufacturing system incurs for factoring in the flexibility of customization, and for sacrificing a certain degree of cost efficiency that is associated with standardization. Mass customization also lowers on time delivery to the cu stomers. It lowers supplier delivery performance due to uncertainty in customer specification, which result in increased order response time. The method may also result in low product quality. On the customer’s point of view, mass customization result in increased lay over time. This makes the product take longer to reach them. Customers are also not given a chance to return a customized product in case they are unsatisfied with the quality (Selladurai, n.d). Types of Mass Customization Component Sharing Modularity Mass Customization In this case, component swapping modularity is used to customize products by reusing a functional module across a variety of products. It can be a single motor across the power tools or in case